Haramain WhatsApp Service: 40 digital services in 7 languages for pilgrims
In a significant step reflecting the Kingdom of Saudi Arabia's commitment to harnessing technology to serve pilgrims to the Two Holy Mosques, the General Authority for the Affairs of the Grand Mosque and the Prophet's Mosque announced the launch of the Haramain WhatsApp service , an advanced interactive platform designed to facilitate access to information and digital services. This initiative is part of a comprehensive technological system aimed at enhancing the quality of services provided to Umrah pilgrims, Hajj pilgrims, and visitors.
Digital transformation and the future of Hajj services
The launch of this service cannot be viewed in isolation from the broader context of the technological advancements taking place in the Kingdom as part of Vision 2030. In recent years, the Kingdom has been working to transform the Hajj and Umrah system into a smart, digital environment, starting with electronic visas and applications like "Nusk" and "Tawakkalna," and extending to the use of artificial intelligence in crowd management. This step is a continuation of a long history of care for the Two Holy Mosques, where services have transitioned from traditional methods to smart solutions that ensure the smooth flow of rituals and save time and effort for millions of visitors annually.
Features of the Haramain WhatsApp service and how it works
The Haramain WhatsApp service aims to provide pilgrims with instant access to over 40 diverse digital services through a unified and user-friendly platform. The platform supports seven international languages: Arabic, English, Urdu, Chinese, Turkish, French, and Malay. This linguistic diversity ensures the service's comprehensiveness and benefits the widest possible range of visitors from around the world, allowing users to select their preferred language immediately upon logging in via the Haramain portal or by contacting the dedicated number directly.
The platform displays a comprehensive list classified into multiple tracks, including ritual services, health services, enrichment, and community services, ensuring that pilgrims and visitors have direct access to the required service with exceptional speed and without the hassle of traditional searching.
Global dimensions and field facilities
This project holds immense importance that extends far beyond the local level. Internationally, providing information in multiple languages, such as Urdu, Malay, and French, helps overcome the language barrier that millions of pilgrims faced, enhancing their sense of security and comfort. Regionally and locally, automating responses and providing information via a widely used application like WhatsApp will alleviate the pressure on field information desks and reduce overcrowding, positively impacting the flow of movement within the Two Holy Mosques and their courtyards.
Instant support and smart reporting system
To ensure operational efficiency, the authority has provided live support through a dedicated team working around the clock to answer complex inquiries that may not be covered by automated responses. The team provides immediate assistance in the seven approved languages.
The platform also includes an advanced reporting system that allows users to submit feedback and track the status of their reports until they are resolved, thus enhancing transparency and community participation in improving services. This initiative underscores the Authority's continued commitment to employing smart solutions to enrich the religious and service experience at the Two Holy Mosques.
