New regulations to prevent fraudulent contracts in providing accommodation for pilgrims
The Ministry of Hajj and Umrah has unveiled its latest regulatory guide for catering services for the 1447 AH Hajj season. This guide includes a comprehensive operational and oversight system designed to regulate food provision for pilgrims in the holy sites. This strategic step aims to enhance the quality of services and ensure the safety of pilgrims' food, particularly given the significant operational challenges associated with Hajj seasons, such as high population density, limited geographical areas, high temperatures, and the limited operational capacity of kitchens within the holy sites.
A historical development in serving pilgrims
Historically, feeding pilgrims relied on individual efforts and traditional methods, which presented enormous logistical and health challenges. Over the decades, Saudi Arabia has spearheaded a radical transformation in this sector, turning it into a well-organized, institutionalized industry that adheres to the highest international standards. This development reflects the objectives of Saudi Vision 2030 and the Guests of God Service Program, which aims to enrich the religious experience and provide the utmost comfort and safety for pilgrims from their arrival to their departure, making crowd management and the provision of safe food a recurring Saudi success story each year.
Eliminating fraudulent contracts through the Nusk platform
The new directives emphasized the necessity for service providers to contract exclusively with qualified and accredited catering contractors approved by the Holy Capital Municipality. The Ministry categorically prohibited subcontracting or engaging in "fictitious" practices that are not actually implemented. To ensure transparency, companies were required to conclude contracts through the "Nusk Masar" platform, guaranteeing that contractors do not exceed their designated operational capacity, while the primary responsibility and potential compensation remain with the main companies in case of any failure.
Strict health controls to ensure the safety of pilgrims' accommodation
On the health front, the Ministry mandated the employment of a food safety inspector at each service center in Mina, holding accredited certifications such as HACCP, ISO, and GMP 22000. Companies were also required to provide temperature monitoring devices, test cooking oil, and ensure that employees wear appropriate protective clothing. The nutrition manager is responsible for overseeing the preparation and packaging of meals, monitoring storage, ensuring the integrity of the food chain, and responding promptly to any reports received from the Ministry.
Meal variety and well-thought-out emergency plans
The Ministry organized meal delivery mechanisms, dividing meals into four categories: frozen, sterilized (ready-to-eat), chilled, and light dry meals, all of which must meet the standards of the Food and Drug Authority. To prevent shortages, companies were required to develop contingency plans that include providing long-lasting snacks such as dates and pastries. The Ministry also adopted a three-stage crisis management plan, starting with providing backup meals, then requesting support from the Catering Operations Center, and finally coordinating with the Coordinating Council for Companies Serving Pilgrims Abroad.
Strategic dimensions and positive impacts at both the local and international levels
This meticulous regulation has far-reaching dimensions and impacts. Domestically, it contributes to revitalizing the national economy by empowering licensed Saudi companies and creating seasonal job opportunities for qualified Saudi nationals in the fields of health and nutrition inspection. Regionally and internationally, these stringent measures send a strong message of reassurance to Islamic countries and global Hajj missions, underscoring the Kingdom's unwavering commitment to the health and safety of its citizens and highlighting Saudi Arabia's exceptional capabilities in efficiently and effectively managing the world's largest annual human gathering.
