The Authority's plan for receiving pilgrims during the last ten days of Ramadan
The General Authority for the Care of the Two Holy Mosques is preparing to implement its comprehensive plan to receive the millions of worshippers, pilgrims, and visitors expected during the last ten days of Ramadan. These preparations involve activating an integrated operational system based on four key pillars to ensure high-quality performance and efficient service at the Two Holy Mosques. These pillars include: operational services, maintenance, crowd management, and enrichment services designed to create a spiritually uplifting and reverent atmosphere.
A history rich in care and attention to the Two Holy Mosques
Throughout history, the care of the Two Holy Mosques and their visitors has been a top priority for the Kingdom of Saudi Arabia since its founding. The mechanisms of operation and the services provided have evolved year after year to keep pace with the ever-increasing number of Muslims arriving from all corners of the earth. The efforts exerted today are an extension of a long historical legacy of architectural expansions and administrative and technological development, aimed primarily at facilitating the performance of rituals and providing the utmost comfort and safety. This historical context reflects a firm commitment that extends beyond providing infrastructure to encompass the spiritual, health, and security care of every visitor.
Strategic dimensions and impact of receiving pilgrims locally and internationally
The success of plans to receive pilgrims during these religious seasons is of paramount importance and has a profound impact on several levels. Locally, this meticulous organization reflects the efficiency of national personnel and the capacity of Saudi infrastructure to accommodate and manage millions within a specific geographical area and short timeframe, thus enhancing the Kingdom's global standing in crowd management. Regionally and internationally, providing exceptional services to pilgrims and visitors showcases the positive image of Islam and of the Kingdom as a hub for the Muslim world, leaving a deep and positive impression on Muslims returning to their homelands and strengthening the Kingdom's soft power and its spiritual and diplomatic influence on the international stage.
Employing smart technologies to serve visitors
In its pursuit of excellence, the Authority intensified its field efforts by meticulously caring for and perfuming the carpets, continuously sanitizing the corridors with steam and sterilization, ensuring the availability of blessed Zamzam water at all locations, and preparing additional prayer areas to accommodate the large crowds. The Authority also implemented Internet of Things (IoT) technologies to guide visitors to less crowded restrooms via interactive screens that utilize real-time data, thus facilitating access and reducing waiting times. Furthermore, it activated monitoring systems and support services to guarantee the highest quality standards.
Efficiency of engineering and operational systems
The authority has raised the readiness level of all maintenance services to the highest degree by enhancing the reliability of the electricity and power networks and ensuring the efficiency of the air conditioning, lighting, and advanced sound systems. The safety and operation of elevators and escalators are also being checked around the clock. Preparations included a thorough review of safety and emergency systems to guarantee the continuity of services according to the highest international standards of reliability, ensuring the safety and security of visitors to the Grand Mosque and the Prophet's Mosque.
Professional crowd management to ensure smooth flow
Crowd management teams have intensified their efforts to regulate movement within the Two Holy Mosques and their outer courtyards by activating flow paths, interactive 3D maps, and the "Where Are We?" digital location cards for precise positioning. Foot teams equipped with simultaneous translation devices have also been deployed to serve visitors in their various languages, along with providing comprehensive logistical, medical, and awareness services for those observing Itikaf and those praying, enabling them to perform their religious rites in a safe and secure environment.
