Transferring domestic worker salaries via the Musaned platform: Steps and conditions

The Ministry of Human Resources and Social Development in Saudi Arabia continues its digital efforts to regulate the recruitment sector and facilitate financial transactions between employers and domestic workers. As part of this initiative, the “Musaned” platform offers an electronic service for transferring domestic worker salaries , a step aimed at enhancing transparency and safeguarding the rights of both parties by officially documenting all financial transactions within the platform.

The context of digital transformation and wage protection in the Kingdom

The launch of these digital services is part of the Kingdom's Vision 2030, which aims to digitize all government and private services to enhance efficiency and streamline procedures. Historically, the domestic worker sector has relied heavily on cash transactions, sometimes leading to labor disputes over salary payments or delays. Therefore, the "Wage Protection Program" for domestic workers represents a significant shift in regulating contractual relationships. The Ministry has mandated that employers document wage payments through approved digital channels, ensuring a safe and stable working environment for all.

Conditions for transferring domestic worker salaries via Musaned

To benefit from the domestic worker salary transfer correctly, the employer must meet a set of basic requirements that ensure the process is successfully reflected within the Musaned platform:

• The employer must have an active and verified account on the Musaned platform.
• The employer's profile data must be complete and fully up-to-date.
• Domestic workers must be officially registered under the sponsorship of the employer.
• The domestic worker must have a valid residency permit within the Kingdom.

Steps for transferring salaries and viewing them in detail

Employers can easily complete the transfer process and view the financial details by following these steps:

First: Transfer steps (outside the Musaned platform)

• Log in to the approved e-wallet or the employer's banking application.
• Go to the services menu and select the “Domestic Worker Salaries” service.
• Identify the domestic worker to whom the salary is to be transferred.
• Enter the amount and confirm the transfer to send it directly to the worker's account.

Second: Steps to view salaries (within the Musaned platform)

• Log in to the Musaned electronic platform.
• Click on the “Employment” option from the main menu of the site.
• Select the domestic worker whose financial transaction record you wish to review.
• Click on the “View Details” option.
• From the salary details, click on the “View” icon to see all documented transfers.

The local and international impact of regulating domestic worker wages

The importance of this digital system extends beyond simply facilitating daily transactions; it encompasses far-reaching positive impacts at the local, regional, and international levels. Locally, these steps contribute to reducing labor disputes and conflicts related to wages to their lowest levels, thus enhancing social and security stability. Regionally and internationally, these initiatives improve Saudi Arabia's ranking in human rights and human trafficking indices, and reaffirm its commitment to international labor standards and the protection of migrant workers' rights. Furthermore, providing additional services such as "insurance for domestic worker contracts" ensures compensation for all parties involved in the contractual relationship in the event of any unforeseen circumstances, making the Saudi labor market a globally attractive and reliable environment.

Services available for domestic workers through Musaned

In addition to the services provided to the employer, the Musaned platform allows domestic workers to directly benefit from several important features, most notably:

• View and browse the details of the notarized employment contract at any time.
• Submitting complaints and reports and following up on the actions taken regarding them electronically.
• Receive instant updates and notifications regarding contractual and financial status.