Achievements of the Sehaty platform: 30 million medical appointments and 6 million consultations
The healthcare sector in Saudi Arabia has witnessed unprecedented development thanks to rapid digital transformation. In this context, the healthcare system completed more than 30 million medical appointments in 2025 through the Sehaty platform, as part of its efforts to enhance digital transformation and facilitate access to innovative healthcare services. Official indicators revealed that the digital platform has become a cornerstone of the sector, providing 74 advanced services covering appointment scheduling, medical consultations, and patient health monitoring.
The roots of digital transformation and the development of the Sehaty platform
To understand the magnitude of this achievement, it's essential to consider the historical context of digital healthcare in the Kingdom. The Sehaty platform was launched under the auspices of the Saudi Ministry of Health as a key component of Saudi Vision 2030, which aims to restructure the healthcare sector to be more comprehensive and efficient. The application's importance became particularly evident during the COVID-19 pandemic, serving as the primary tool for booking vaccination appointments and conducting tests. Since then, the platform has continued to evolve, transforming from a crisis management application into a comprehensive digital health record for every citizen and resident, consolidating all health data in one secure and reliable location.
Local and regional impact of telehealth
The impact of these achievements extends beyond mere numbers, fundamentally transforming quality of life. Locally, the platform has alleviated immense pressure on hospitals and healthcare centers, with recent statistics indicating over 6 million instant consultations provided through telehealth services. This trend accelerates access to medical advice and reduces the need for non-emergency visits to healthcare facilities. Regionally and internationally, this success solidifies Saudi Arabia's position as a leading model in the Middle East for digital health, aligning perfectly with the World Health Organization's global vision of providing sustainable and accessible healthcare for all.
Improving the beneficiary experience and managing chronic diseases
The relevant authorities explained that this increased reliance on technology directly contributes to managing the "treatment journey," positively impacting the patient's experience and saving time and effort. Reflecting the significant advancements in health monitoring tools, medical records show that the number of vital signs readings documented through the platform has exceeded 61 million, with this precise data being proactively utilized to serve patients.
The Ministry of Health affirmed that these achievements support efforts to prevent and manage chronic diseases, and are part of a strategic vision aimed at building an integrated healthcare system that leverages technology to enhance service efficiency. Integrating modern technologies and big data analytics in the healthcare sector is no longer a future option, but a tangible reality experienced daily by beneficiaries, ensuring a safer and more sustainable healthcare future for generations to come.
