Tawakkalna app services for pilgrims: Your digital companion in 19 languages
Amidst the rapid digital transformation underway in the Kingdom of Saudi Arabia, the Tawakkalna app for pilgrims as one of the most significant technological innovations aimed at facilitating the journey of the pilgrims. This comprehensive national application allows pilgrims and Hajj workers easy and convenient access to a wide range of relevant government services. This achievement comes as a result of providing an integrated digital experience in 19 different languages, covering the languages of most countries from which pilgrims come, thus ensuring effective communication and rapid access to information.
The journey of digital transformation: From crisis response to comprehensive national implementation
The Tawakkalna app didn't emerge overnight; its origins trace back to the global pandemic, when the Saudi Data & Artificial Intelligence Authority (SDAIA) launched it as a crucial tool for managing the health crisis and issuing movement permits. With time and its remarkable success, the app evolved into a comprehensive digital platform for citizens, residents, and visitors. Today, it represents a cornerstone of the government's digital transformation, having been adapted and developed to serve millions during the largest annual human gathering, setting a global example of how artificial intelligence and big data can be leveraged to serve humanity and manage crowds with unparalleled efficiency.
Key services of the Tawakkalna application for pilgrims in the holy sites
This development comes as part of SDAIA's efforts to integrate with service providers by offering advanced technological services that facilitate the pilgrims' journey from the moment they arrive in the Kingdom, through their entry into Mecca and the holy sites, their visit to the Prophet's Mosque, and until their safe return home. The application's language options include: Arabic, English, Indonesian, Hindi, Urdu, Turkish, French, Bengali, Persian, Malay, Russian, Chinese, Filipino, German, Dutch, Japanese, Italian, Spanish, and Portuguese.
Pilgrims can easily access the app to view their Hajj permits, integrated with the unified digital platform (Tasreeh platform). This includes viewing the pilgrim's permit card, permits to enter Mecca, and permits for work, volunteers, and vehicles. After completing the Hajj rituals, the app facilitates booking a visit to the Prophet's Mosque (Al-Rawdah Al-Sharifah) through the rituals portal.
Meeting daily and spiritual needs
The app provides access to a range of services that meet the pilgrim's daily needs, such as listening to the Arafat sermon in various languages, the "Help Me" service for requesting assistance in emergencies, and monitoring weather conditions in the holy sites. It also offers a Qibla direction finder, prayer times, and the Holy Quran, helping pilgrims perform their rituals with ease and safety.
The local and international impact of the success of the digital system
The strategic importance of developing this system extends beyond local boundaries, leaving a significant regional and international impact. Locally, the application fulfills the objectives of the Guests of God Service Program, one of the key programs of the Kingdom's Vision 2030, by leveraging smart technological solutions. Internationally, the Kingdom presents the world with a model to be emulated in the digital management of millions of pilgrims, further solidifying its leading position in the technology sector. The application now includes more than 1,300 services in collaboration with over 350 government entities, serving more than 35 million beneficiaries, making it a remarkable Saudi success story in facilitating people's lives and enhancing the quality of services provided to them.
