Citizen Account: Meaning of "Application Status Fully Completed" and How to Modify Income

The Citizen Account Program's customer service team continues to respond to citizens' inquiries to ensure that support reaches those who are eligible easily and conveniently. In this context, the program clarified the meaning of the application status appearing as "Completely submitted without the need for attachments," which is one of the statuses that beneficiaries may see on the online portal.

What does the status “completed entirely with no attachments” mean?

The program confirmed that the appearance of this message is a highly positive indicator, meaning that the applicant has successfully entered all the required data with utmost accuracy. This rating indicates that the program's electronic system has verified the accuracy of the entered data and found no deficiencies requiring further action.

Therefore, in this case, the beneficiary is not required to upload any supporting documents or additional papers, as the system considered the information provided to be sufficient and approved, making the application ready for the final review stage and completion of eligibility procedures without any significant delay.

Electronic connectivity and digital transformation

This measure comes as part of the significant technological advancements in the Citizen Account Program, which relies on electronic integration with relevant government agencies. Instead of relying on traditional paperwork and attachments, the system automatically verifies data (such as income, marital status, and property ownership) through government integration channels. This reflects the Kingdom's success in its digital transformation journey and its reduction of bureaucracy, ultimately benefiting citizens by expediting the processing of applications.

The importance of the program and its historical background

It is worth noting that the Citizen Account Program was launched in December 2017 as part of the economic reforms under the Kingdom's Vision 2030. From its inception, the program aimed to protect Saudi families from the direct and indirect impacts of various economic reforms, such as energy price adjustments and the introduction of value-added tax (VAT). Today, the program is considered one of the most important pillars of the social safety net in the Kingdom, providing direct cash support to eligible groups to ensure a decent standard of living.

How to amend income disclosure

On the other hand, while emphasizing the importance of data accuracy to ensure continued support, the Citizen Account program revealed the correct steps to amend the disclosure in case of a change in income, through two simple steps:

• For the main beneficiary: Access the beneficiary's file, then select "General Data," then go to "Edit Income," and then save the data.
• For dependents: Access the beneficiary's file, then select "Dependents' Data", modify the income of the dependent in question, and then save the data.

The program always emphasizes the need for transparent disclosure of all sources of income to avoid ineligibility or suspension of support, as data is reviewed periodically to ensure that support is directed to the most deserving groups with high efficiency.