Answering pilgrims' inquiries in 14 languages via toll-free phone
The Kingdom of Saudi Arabia continues to provide the highest quality services to pilgrims. The Ministry of Islamic Affairs, Dawah and Guidance, represented by the General Secretariat for Islamic Awareness in Hajj, Umrah and Visitation, receives calls from pilgrims to answer all their religious inquiries . This is done through a dedicated toll-free number, as part of the comprehensive Islamic awareness programs for the 1447 AH Hajj season, reflecting the wise leadership's commitment to facilitating the performance of rituals and providing a complete spiritual environment.
A historic development in serving the guests of God
Over the decades, services provided to pilgrims have witnessed remarkable development, reflecting the Kingdom of Saudi Arabia's longstanding commitment to the Two Holy Mosques and their visitors. In the past, guidance and awareness relied primarily on the on-site presence of preachers and scholars at the holy sites and Hajj campaign headquarters. With the increasing number of pilgrims arriving from all corners of the earth, the urgent need arose for more comprehensive and effective communication methods. Thus began the digital transformation of religious services, moving from traditional guidance booths to advanced, 24/7 call centers, ensuring that every pilgrim receives accurate religious information easily and conveniently, regardless of their location or language.
A mechanism for responding to pilgrims' inquiries in 14 international languages
participate in answering pilgrims' inquiries via the toll-free number (8002451000). To overcome language barriers, the Ministry has provided translators fluent in 14 international languages, directly facilitating communication with pilgrims of various nationalities. This toll-free number operates 24/7 throughout the Hajj season, with an automated answering service to streamline call reception and precise routing, minimizing waiting times and ensuring pilgrims receive comprehensive answers as quickly as possible.
Using visual technology in Islamic awareness
In addition to voice communication, the Ministry took a pioneering step by activating video communication via iPads in more than 40 international languages. This innovative service allows pilgrims to ask their questions directly, face-to-face, to the preachers, adding a human and interactive dimension to the guidance process. This technology also enables preachers to participate remotely in answering questions related to Hajj rulings and rituals, as well as a number of legal matters related to worship and transactions, as part of employing modern technologies to enhance the quality of awareness and guidance services provided to pilgrims.
Regional and international impact of awareness efforts
Providing multilingual platforms to answer religious questions is of paramount importance and has a far-reaching impact at the local, regional, and international levels. Locally, it contributes to organizing the movement of pilgrims and preventing stampedes resulting from ignorance of certain religious dispensations, thus enhancing the safety and security of the pilgrims. Regionally and internationally, these efforts highlight the Kingdom's leading role as a global Islamic authority striving to promote moderation and facilitate the performance of religious rites. Furthermore, the return of pilgrims to their countries with a correct understanding of their rituals and religion contributes to conveying a positive and bright image of the meticulous organization and outstanding services provided by the Kingdom to serve Islam and Muslims everywhere.
