Saudi Arabia News
Urgent: The Ministry of Commerce puts an end to delivery chaos... No secret code required before inspecting the shipment
The Ministry of Commerce has mandated delivery companies allow consumers to open and inspect packages before handing over the delivery confirmation code to the delivery person. This proactive regulatory step aims to protect shoppers' rights and prevent the receipt of damaged products.
The new regulation explicitly prohibits requiring customers to hand over the delivery confirmation code until they have been granted full access to open the package and verify the condition and conformity of the purchased products.
Chambers of Commerce, led by the Eastern Province Chamber, promptly circulated this decision to all their member companies and institutions operating in the logistics and trade sectors, following an official letter from the Federation of Saudi Chambers to implement the procedure without delay.
The new regulation explicitly prohibits requiring customers to hand over the delivery confirmation code until they have been granted full access to open the package and verify the condition and conformity of the purchased products.
Chambers of Commerce, led by the Eastern Province Chamber, promptly circulated this decision to all their member companies and institutions operating in the logistics and trade sectors, following an official letter from the Federation of Saudi Chambers to implement the procedure without delay.
The Ministry of Commerce clarified that this directive aims to reduce problems associated with receiving incorrect or damaged goods, thereby contributing to increased transparency and reliability in e-commerce transactions within the Kingdom.
The Ministry emphasized the need for businesses and logistics companies to immediately update their delivery policies and ensure that delivery personnel fully comply with the new mechanism to guarantee consumer rights are protected and a safe and fair shopping experience is achieved.
