The role of the foot patrols in the Prophet's Mosque to serve the pilgrims
The Kingdom of Saudi Arabia always strives to provide the highest levels of care and attention to pilgrims. In this context, the role of the mobile teams at the Prophet's Mosque as one of the most important pillars for facilitating the performance of rituals and ensuring the comfort of visitors and worshippers. The Prophet's Mosque provides a comprehensive system of diverse services aimed at facilitating the movement of those visiting the Two Holy Mosques. These teams work around the clock to provide direct support and efficiently meet the needs of visitors.
A historic development in serving the guests of God
Since the founding of the Kingdom of Saudi Arabia, the Two Holy Mosques have received the utmost attention and special care from the wise leadership. Historically, services for pilgrims and Umrah performers have evolved from simple individual and community efforts into a massive institutional system relying on the latest technologies and the best-trained personnel. This historical development reflects the Kingdom's unwavering commitment to serving Islam and Muslims. The Prophet's Mosque has witnessed successive expansions accompanied by a comprehensive development in crowd management mechanisms and the provision of field services, paving the way for the emergence of innovative initiatives that keep pace with the increasing number of visitors year after year.
Tasks of the foot patrols in the Prophet's Mosque across 20 locations
The mobile teams at the Prophet's Mosque provide direct and effective field services through their strategic deployment across 20 different locations within the mosque's courtyards and facilities. These teams enhance communication with pilgrims, focusing primarily on crowd management to ensure smooth movement and prevent overcrowding, especially during peak times. Furthermore, they play a vital role in providing interactive spatial guidance, assisting the elderly, and offering necessary support to people with disabilities, thus ensuring a safe, accessible, and obstacle-free spiritual experience for all.
Dimensions of the local and international impact of field services
The importance of these field efforts extends beyond internal organization, encompassing a wide-ranging positive impact at the local, regional, and international levels. Locally, this system contributes to providing a safe and organized environment that reflects the efficiency of Saudi management in handling massive gatherings. Regionally and internationally, this exceptional care leaves a profound impression on millions of Muslims returning to their homelands, reinforcing the Kingdom's position as the beating heart of the Islamic world and confirming its leadership in providing a global model to be emulated in crowd management and humanitarian service.
Digital transformation: WhatsApp and Haramain chat service
In keeping with technological advancements and to facilitate access to services, the General Authority for the Care of the Two Holy Mosques has launched the “WhatsApp and Haramain Chat” service as a core component of its modern technological infrastructure. This pioneering step aims to enable visitors to instantly access more than 40 diverse digital services through a unified, user-friendly, and interactive platform. To ensure the service's comprehensiveness and reach the widest possible range of international visitors, the platform supports seven major international languages: Arabic, English, Urdu, Chinese, Turkish, French, and Malay. This integration of field and digital services embodies a holistic vision aimed at enriching the visitor experience and facilitating their spiritual journey with ease and convenience.
