The unified emergency number 911 receives 2.6 million calls in a month
The National Security Operations Center recorded a new achievement that reflects the scale of security and service efforts provided in the Kingdom, as the unified emergency number 911 more than 2.6 million calls during February 2026. These huge numbers confirm the high readiness and operational efficiency of the unified security operations centers in the Riyadh, Makkah, Madinah and Eastern regions, which work as a harmonious system to serve citizens, residents and visitors alike.
An integrated security system that aligns with Vision 2030
The Unified Security Operations Centers (911) project is one of the most important initiatives of the Quality of Life Program, stemming from the Kingdom's Vision 2030. It aims to raise the level of security services and streamline the reporting process. Instead of scattering efforts across multiple emergency numbers for different sectors (such as the police, civil defense, traffic, and highway patrol), communication channels have been unified under a single umbrella. This strategic shift has not only contributed to faster response times to emergencies but has also enhanced field coordination among all security and service sectors, ensuring that reports are handled with utmost accuracy and record speed. This reflects the technological and administrative advancements taking place within the Ministry of Interior.
Advanced technologies and qualified personnel to serve the unified emergency number 911
The importance of these centers extends beyond simply receiving calls. They utilize the latest global technologies in incident management and accurately pinpoint callers' locations. Their significance is particularly pronounced during religious and tourist seasons, serving vital areas such as Mecca and Medina, which witness the influx of millions of pilgrims and visitors. To ensure the highest standards of service, the unified emergency number 911 by a specialized team of qualified officers and personnel proficient in several major international languages. This facilitates communication with people of diverse nationalities and eliminates language barriers in emergencies, enhancing the Kingdom's image and underscoring its commitment to the safety and security of all.
Details of incoming calls by region
In its detailed statistics for February 2026, the National Center for Security Operations reported a total of 2,682,221 calls, all of which were handled according to approved security protocols and referred to the relevant authorities. The Riyadh region topped the list in terms of the number of calls, and the geographical distribution of the calls was as follows:
- Riyadh region: (1,133,070) calls.
- Makkah Region: (833,799) calls.
- Eastern Region: (485,882) calls.
- Madinah region: (229,470) calls.
These centers continue to operate around the clock to ensure an immediate and effective response to all reports, thus reinforcing the concept of comprehensive security and enhancing reassurance in the community.
