Hajj services via Tawakkalna to facilitate Umrah during Ramadan 1445

With the arrival of the holy month of Ramadan, which sees the peak of Umrah pilgrimages, the importance of the digital solutions offered by the Kingdom of Saudi Arabia to facilitate the journey of pilgrims becomes evident. In this context, the “Tawakkalna Services” application plays a pivotal role through the “Pilgrimage Portal,” which has become a comprehensive digital platform serving pilgrims and ensuring a smooth and organized spiritual experience.

Background of digital transformation in Hajj and Umrah services

These digital services are part of a broader strategy adopted by the Kingdom within Vision 2030, which aims to enhance the quality of services provided to pilgrims and leverage the latest technologies to improve their experience. The Tawakkalna app, initially launched as a tool to manage the COVID-19 pandemic, has undergone tremendous development into a comprehensive government platform. The services of the Ministry of Hajj and Umrah, previously offered through the Eatmarna app, have been integrated into Tawakkalna and the Nusuk platform, unifying efforts and providing a single point of access for citizens, residents, and visitors alike, reflecting the digital maturity of the Kingdom's infrastructure.

The most important services of the Hajj portal via the Tawakkalna application

The Hajj rituals portal in the “Tawakkalna” app provides a range of essential services that meet the needs of Umrah pilgrims during Ramadan and help to organize and manage crowds efficiently. Among the most prominent of these services are:

• Issuing and reviewing Umrah and prayer permits in the Prophet’s Mosque: This service allows the user to book a specific appointment to perform Umrah or pray in the Prophet’s Mosque, which ensures the distribution of pilgrims throughout the day and prevents overcrowding and congestion.
• Checking the reserved capacity indicator: The user can know the occupancy status in the Two Holy Mosques and choose the least crowded times, which contributes to better visit planning.
• Managing companion data: The service makes it easy for the head of the household or group leader to add and manage their companions' permits easily and conveniently through the application.
• Prayer times tracking: The application provides accurate times for the five daily prayers in various cities of the Kingdom, in addition to the times for fasting and breaking the fast.

Local and international impact of digital services

Domestically, these services contribute to an unprecedented smooth flow of pilgrims, reduce waiting times, and enhance security and safety in the holy sites. Internationally, these digital platforms present a positive image of the Kingdom's ability to manage Hajj and Umrah seasons with high efficiency, and facilitate the planning and completion of procedures for pilgrims from around the world before their arrival, thus strengthening the Kingdom's position as a leading destination for religious tourism and supporting its goals of welcoming larger numbers of pilgrims annually.

In addition to the ritual services, the “Tawakkalna” application continues to provide a comprehensive package of other religious services such as the Holy Quran service, accurately determining the direction of the Qibla, knowing the imams of the Two Holy Mosques, in addition to charitable services through the “Ihsan” platform and sponsoring orphans, to become a comprehensive digital companion for the user in all aspects of his daily and spiritual life.