How to add a source of income for dependents in the Citizen Account program

The Citizen Account Program is one of the most important government initiatives in the Kingdom of Saudi Arabia, aimed at protecting families from economic burdens. As part of its efforts to ensure that support reaches those who truly deserve it, the program has provided a user-friendly online service that allows beneficiaries to add a source of income for dependents, thus helping to keep the account up-to-date and accurate and preventing any interruption in financial support.

Launch of the initiative: An economic vision to support Saudi families

To understand the overall context of these ongoing updates, it is necessary to revisit the program's origins. Launched in late 2017 as a key component of the Fiscal Balance Program within Saudi Vision 2030, the program was established with the proactive aim of protecting low- and middle-income Saudi families from the direct and indirect repercussions of economic reforms, such as adjustments to energy and water prices and the implementation of value-added tax (VAT). Since then, the program has continuously updated its mechanisms to ensure the highest levels of transparency and fairness in distribution.

The economic and social impact of targeted support

The importance of accurate data updates lies in enhancing the program's positive impact at the local level. By directing cash support to the most deserving groups, the program contributes to increasing citizens' purchasing power, which in turn positively impacts commercial and economic activity within the Kingdom. Regionally, this system has become a model to emulate in how to manage social safety nets with high efficiency during periods of economic transition, thus strengthening social stability and well-being.

Steps to add a source of income for dependents in the Citizen Account program

To ensure the continuity of support and avoid its suspension, the program explained that the main beneficiary can easily add or modify the income sources of his dependents through two simple electronic steps:

• The first step: Log in to the official electronic portal, go directly to the beneficiary's file, and then click on the "Dependents" icon.
• The second step: Go to the “Income” section, where the beneficiary can modify the dependent’s employment status, accurately enter the income amount and its source, or add a completely new source of income for a dependent, and then click on the “Save” icon to confirm sending the data.

What does the payment status “None” mean?

In a related matter, many beneficiaries are wondering about the meaning of a payment status that says "None." The beneficiary service on the "X" platform explained that this status means the total household income (primary beneficiary and dependents, if any) has exceeded the eligibility threshold for support. It's important to note that the allocated support amount varies from family to family based on family composition, the number of family members, their ages, and their total income. To make things easier, beneficiaries can use the "Estimated Calculator" available on the website to get an approximate estimate of the support they are entitled to.

Regulations for retroactive compensation of beneficiaries

In order to protect the rights of beneficiaries, the program has established clear mechanisms for retroactive financial compensation in the event of errors or acceptable objections. These cases include the following:

• Financial objections: Eligible beneficiaries will be retroactively compensated immediately upon approval of their financial objections related to the shortfall or non-deposit of the payment.
• Eligibility Appeals: If a beneficiary's appeal against their eligibility result is accepted, they will be included in the next payment cycle. Acceptance of the appeal does not necessarily guarantee immediate compensation; retroactive payments will be disbursed based on a case-by-case review and approval, in accordance with the program's established terms and conditions.