Discover the locations and services of Nusuk Care Centers for pilgrims

The government of the Kingdom of Saudi Arabia continuously strives to dedicate all its resources to serving the pilgrims. In this context, the Nusuk Care Centers the Hajj and Umrah experience through an integrated system that combines direct human guidance with advanced smart technologies. This integration aims to facilitate the performance of rituals with ease and convenience. These field centers, located throughout the holy sites, operate around the clock to provide immediate support, answer inquiries, and respond to humanitarian cases, all within the framework of the Ministry of Hajj and Umrah's efforts to improve the quality of services in line with the objectives of the Kingdom's Vision 2030.

The historical development of Hajj services and the launch of the Nusuk platform

Historically, the services provided to guide and assist pilgrims performing Hajj have undergone several phases, beginning with individual efforts and traditional Tawafa institutions that relied primarily on inherited field knowledge. With the increasing number of pilgrims arriving from all corners of the earth, the urgent need arose for a qualitative leap that would keep pace with global technological advancements. This led to the comprehensive digital transformation of the Ministry of Hajj and Umrah, culminating in the launch of the “Nusk” digital platform. In 2019, the Direct Care initiative was launched to complement the digital platform, establishing a new phase based on real-time data and rapid intervention to ensure the comfort of pilgrims.

Map of the distribution of Nusuk Care Centers in the Holy Sites

are Nusuk Care Centers strategically located throughout Mina and the other holy sites, comprising over 239 fixed centers and mobile field points. These points operate effectively around the clock, providing guidance, psychological and health support, and rapid response to reports. The centers pay close attention to humanitarian cases and assist pilgrims in reaching their accommodations and vital locations with ease. The total number of services provided by these centers during the 1446 AH Hajj season approached one million, delivered with high professionalism by field and mobile teams.

Strategic dimensions and global impact of services for pilgrims

The impact of this service system extends far beyond the local level, encompassing crowd management and providing employment opportunities for young Saudi nationals. It has a broad regional and international reach. Internationally, these monumental efforts reflect the Kingdom of Saudi Arabia's exceptional ability to efficiently and effectively manage the world's largest gatherings of people. The teams are characterized by their linguistic diversity, comprising qualified personnel of both genders who speak more than 11 international languages, in addition to sign language. This diversity breaks down language barriers and ensures that guidance and awareness messages reach millions of Muslims worldwide, thus reinforcing the Kingdom's positive image as the custodian and guardian of the Two Holy Mosques.

Key services and direct personal care

This system is managed through integrated technology, with centers linked to the “Nusk” digital platform for real-time data exchange with relevant stakeholders. This enables operational decisions to be based on field analysis. Since its launch, the initiative has successfully delivered over 8 million field services in collaboration with the National Health Awareness Association. The diverse range of services includes the following:

• Directing and providing immediate spatial guidance and assistance to lost pilgrims.
• Prompt and accurate response to all legal and regulatory inquiries.
• Providing direct support to users through the “Nusk” smart application.
• Measuring vital signs and providing initial health support.

These centers are staffed by qualified Saudi personnel, trained to the highest international standards in interacting with visitors from diverse cultures. This role is an extension of the wise leadership's efforts to provide a comprehensive model for serving pilgrims and enhancing their religious experience through a comfortable and professional service environment that meets their needs and ensures a safe and peaceful spiritual journey.