Musaned platform: Protecting the rights of 1.7 million beneficiaries and regulating the recruitment market

A strategic step towards an organized labor market

In a significant step aimed at regulating the domestic labor market and protecting the rights of all parties, the Saudi Ministry of Human Resources and Social Development announced the success of its efforts through the “Musaned” digital platform. A package of strict technical and regulatory frameworks has contributed to safeguarding the rights of more than 1.69 million beneficiaries, including both workers and employers, thereby enhancing transparency and stability in the recruitment sector and decisively eliminating unlicensed brokers and agencies.

Historical context: From chaos to digital governance

Before the launch of the Musaned platform, the domestic worker recruitment market in the Kingdom faced numerous challenges, most notably the proliferation of unlicensed intermediaries who exploited the needs of both parties, leading to complex labor disputes and the loss of rights. As part of the comprehensive digital transformation adopted by Saudi Vision 2030, Musaned emerged as a strategic solution aimed at fully regulating the contractual relationship and transferring all procedures from traditional paper-based processes to a reliable and secure digital environment that guarantees the rights of both the worker and the employer.

The importance of the initiative and its overall impact

The significance of these measures lies in their multifaceted impact. Locally , the platform has provided employers (Saudi families) with a secure and reliable recruitment channel, offering financial guarantees through an insurance policy that compensates them in cases of worker absence, death, or disability. For domestic workers, the new legislation guarantees clear rights, such as a 12-hour workday, a weekly day off, paid sick leave, and mandatory salary transfers via approved digital wallets to ensure timely payment. Regionally and internationally , this step enhances the Kingdom's reputation in protecting the rights of expatriate workers and supports bilateral agreements with labor-exporting countries, as "Musaned" presents a leading model in the region that can be emulated for regulating this vital sector.

Mechanisms for protecting rights and resolving disputes

To ensure the implementation of these rights, “Musaned” has provided a range of integrated services and tools:

• Electronic documentation of contracts: All contracts are now digitally documented through the platform, which prevents any manipulation of the agreed-upon terms.
• Wage Protection Program: Mandating that salaries be transferred through official channels has significantly reduced financial disputes.
• Insurance for domestic worker contracts: The insurance policy provides comprehensive financial protection for the employer against risks such as refusal to work or sudden termination, thus reducing unexpected financial burdens.
• Sponsorship transfer and contract termination services: The platform has provided clear and systematic mechanisms for transferring a worker’s services to another employer or terminating the contractual relationship in the event that one of the parties breaches its obligations, in accordance with controls that prevent exploitation.

The future of the recruitment market: continuous monitoring and ongoing development

The Ministry of Human Resources, in cooperation with security authorities, continues its field and electronic monitoring campaigns to pursue fake offices and unregulated brokers, stressing its commitment to continuously developing the services of the “Musaned” platform to keep pace with the latest digital technologies and improve the experience of beneficiaries, in order to establish a fair and stable work environment that serves the interests of the national economy and achieves social security for all parties.