Achievements of the Ministry of Hajj and Umrah: 3.4 million readings of the Nusuk card
In its ongoing efforts to provide the best possible services to pilgrims, the Ministry of Hajj and Umrah a set of exceptional operational and service indicators recorded during the first days of Dhul-Hijjah. These figures underscore the ministry's complete readiness and continuous efforts to enhance the quality of services provided to pilgrims and ensure the smooth and easy performance of the rituals.
The historical development of services for pilgrims and Vision 2030
Throughout history, the Kingdom of Saudi Arabia has placed great importance on serving the Two Holy Mosques and their visitors. The Hajj system has evolved from relying on manual and traditional methods to adopting the latest digital technologies. With the launch of Vision 2030, the Hajj and Umrah sectors have undergone a radical transformation aimed at facilitating the hosting of increasing numbers of pilgrims. This transformation is embodied in the launch of integrated digital platforms that streamline procedures from the moment pilgrims decide to perform the pilgrimage until their safe return home, reflecting the wise leadership's commitment to harnessing all capabilities to serve Islam and Muslims.
Record numbers reflect the success of the Ministry of Hajj and Umrah
clarified The Ministry of Hajj and Umrah that its field teams conducted more than 80,000 intensive inspection tours. These tours aimed to monitor the readiness of services and ensure that all entities and service providers adhere to the approved standards to guarantee the comfort of pilgrims. In the context of caring for the guests of God, the number of services provided through the “Nusk” platform exceeded 173,000, thus enhancing the pilgrim experience and meeting all their needs during their spiritual journey.
Regarding digital services and facilitating movement, the “Nusk” cards recorded over 3.4 million scans across various verification points throughout the holy sites. This technological achievement directly contributes to easing the movement of pilgrims, preventing overcrowding, and enhancing crowd management efficiency. The unified call center (1966) also played a vital role, receiving over 154,000 calls to provide support and guidance in multiple languages around the clock.
Awareness and community initiatives to serve pilgrims
The efforts were not limited to operational aspects but extended to include awareness and humanitarian aspects. The Ministry distributed more than 670,000 informational materials and guides to inform pilgrims of regulations and instructions, thus enhancing their safety. More than 271,000 pilgrims also benefited from community initiatives implemented by the “Happiness Team,” which aim to enrich the pilgrim experience and provide psychological and moral support.
The regional and international impact of digitizing the Hajj system
The Kingdom's successes in managing the Hajj season extend beyond its borders, leaving a significant regional and international impact. By adopting advanced technologies such as the Nusuk card, the Kingdom presents a global model for managing massive crowds and ensuring their safety. This development positively affects millions of Muslims worldwide, providing them with reassurance and confidence in the measures taken to protect them. It also reinforces the Kingdom's position as a leader of the Islamic world, capable of integrating its rich religious heritage with technological advancements to serve humanity, thus achieving the objectives of the Guests of God Service Program according to the highest international standards.
