Services of the Two Holy Mosques: Comfort and safety for the pilgrims throughout the year
The General Authority for the Care of the Two Holy Mosques continues its tireless efforts to enhance the readiness of the Two Holy Mosques' courtyards through a comprehensive system of high-quality services aimed at elevating the experience of millions of visitors and pilgrims, and providing a safe and comfortable environment that meets the highest international operational and organizational standards. These efforts embody the utmost care that the Kingdom of Saudi Arabia devotes to the Two Holy Mosques and serving their visitors.
Historical background: A long-standing legacy in serving the pilgrims
Serving the Two Holy Mosques and their visitors is a great honor and a historical responsibility passed down through generations of Islamic leaders. Since the dawn of Islam, caring for the Grand Mosque in Mecca and the Prophet's Mosque in Medina and providing comfort to pilgrims has been a top priority. With the establishment of the Kingdom of Saudi Arabia, this service has witnessed a qualitative leap, with the launch of massive expansion projects and continuous development of infrastructure and services. Current efforts are an extension of this rich legacy, but they take on a new dimension within the framework of the Kingdom's Vision 2030, which aims to enrich the religious and cultural experience of the pilgrims and facilitate their spiritual journey.
Advanced service system for unparalleled comfort
As part of its efforts, the Authority is working to create a comfortable environment in the outer courtyards by operating misting fans and cooling systems that contribute to lowering temperatures and improving air quality, especially during peak seasons when temperatures rise. The umbrellas in the Prophet's Mosque courtyards stand out as a pioneering engineering project, providing effective protection from the sun and featuring smart designs that open and close automatically according to climatic changes, thus contributing to regulated shade distribution and increasing the efficiency of courtyard use.
Comprehensive organization and smart crowd management
To ensure smooth traffic flow and minimize congestion, the authority has designated clear pathways and installed multilingual signage. Accessible walkways for the elderly and people with disabilities have also been provided, along with handcarts, golf carts, and specialized field teams to offer support and assistance. This system is complemented by a modern lighting network utilizing energy-efficient LED units, managed by smart control systems that prioritize energy efficiency and sustainability, highlighting architectural landmarks in a safe environment that allows worshippers to perform their religious rites day and night with complete peace of mind.
Importance and impact: Enhancing the Kingdom's global standing
The impact of these projects extends beyond the local level, enhancing the Kingdom's standing regionally and internationally. Locally, these efforts demonstrate the capability of Saudi nationals to efficiently manage and operate even the largest facilities. Internationally, they send a clear message to the entire Muslim world about the Kingdom's unwavering commitment to serving the Two Holy Mosques and providing an exceptional experience for pilgrims, thus reinforcing its leading role as the heart of the Islamic world. Furthermore, the adoption of cutting-edge technologies and sustainable practices reflects the Kingdom's progressive image as a modern nation that harnesses its potential to serve humanity.
24/7 cleaning and sanitizing
Cleaning, washing, and sanitizing operations continue around the clock using advanced equipment, with a focus on high-traffic areas. Zamzam water and drinking and ablution points are provided near the courtyards, with regular monitoring of water quality to ensure everyone's safety. To further enhance safety, the courtyards are equipped with alarm and monitoring systems and nearby first aid stations, supported by comprehensive crowd management and emergency response plans, ensuring the readiness of facilities and the continuity of services at all times.
