How to adjust income in the Citizen Account and avoid a decrease in support

Citizen Account Program reiterated the importance of accurately disclosing all sources of family income, clarifying the correct procedure for amending income data in case of errors in previous disclosures or changes in the beneficiary's financial circumstances. These clarifications are part of the program's commitment to delivering support to eligible recipients efficiently and preventing any interruption in payments.

How to modify income disclosure in the Citizen Account

The program explained that the data correction process is done electronically and in easy steps through the electronic portal, whether for the main beneficiary or dependents, by following these steps:

• For the main beneficiary: Access the beneficiary's file, then select "General Data", go to the "Edit Income" section, and after updating the data, click "Save".
• For dependents: Access the beneficiary's file, then select "Dependents' Data", modify the income of the dependent in question, and then save the changes.

An overview of the Citizen Account Program and its objectives

The Citizen Account Program is one of the most important social and economic pillars in the Kingdom of Saudi Arabia, as it was launched in December 2017 as part of the economic transformation within the Kingdom’s Vision 2030. The program primarily aims to protect Saudi families from the direct and indirect impact of various economic reforms, such as energy price adjustments and value-added tax.

The program works to redirect government benefits to the truly deserving groups, thereby enhancing the efficiency of government spending and ensuring a decent life for citizens with limited and middle incomes, by providing direct cash support deposited into their bank accounts on the tenth of each calendar month.

The importance of data updates and their impact on eligibility

The program consistently emphasizes the need for beneficiaries to update their information within 15 days of any change. Accurate disclosure of income is a fundamental requirement for continued eligibility and entitlement. Discrepancies between disclosed information and official data held by relevant authorities may lead to:

• A shortfall in the amount of support due.
• Support will be temporarily suspended until the situation is rectified.
• Ineligibility for future courses.

Eligibility criteria and reasons for lack of support

The amount of support provided depends on several precise criteria to ensure fairness, namely:

• Number of family members: Support increases with the number of dependents.
• Ages of dependents: Different support is calculated for dependents over the age of 18 compared to those under that age.
• Total household income: As the household income increases, the value of the support gradually decreases until it reaches the point of decrease at which the support stops.

In a related context, the program clarified that there are common reasons that may lead to a decrease in support, most notably an increase in total family income, the ineligibility of a dependent, or the beneficiary or a dependent being outside the Kingdom for more than 90 days. Beneficiaries can use the "estimated calculator" available on the website to confirm their expected entitlement amount.