Guest care centers at the Two Holy Mosques: 5 services for the comfort of pilgrims

The General Authority for the Care of the Two Holy Mosques continues its tireless efforts to enhance the services provided to pilgrims through the operation of a comprehensive field system comprised of guest care centers. This system includes two main centers and 19 branch centers carefully distributed within the Two Holy Mosques and their courtyards, with the aim of facilitating the journey of pilgrims and visitors and enriching their spiritual experience in an atmosphere of security and tranquility during this year's Hajj season of 1447 AH.

A historical legacy in service to pilgrims to the Two Holy Mosques

Throughout history, the care of pilgrims performing Hajj and Umrah has been a top priority for the Kingdom of Saudi Arabia since its unification. The mechanisms for providing services have evolved dramatically, from simple, traditional efforts to the establishment of modern institutional systems based on the latest technologies. These steps are an extension of a well-established approach aimed at harnessing all human and material resources to ensure the comfort of visitors to the Grand Mosque in Mecca and the Prophet's Mosque in Medina. This historical development reflects a deep commitment to religious and national responsibility towards Muslims from all over the world, making the Hajj and Umrah experience more accessible and convenient year after year.

What do guest care centers offer to pilgrims to the House of God?

Guest care centers operate around the clock to ensure all visitors' needs are met, offering a range of 5 key services including:

• Providing spatial and religious guidance and direction.
• Luggage storage services in a safe and organized manner.
• Receiving and delivering lost items to their owners.
• Providing special care for the elderly and people with disabilities to ensure their easy mobility.
• Providing excellent care for children, women, and lost people until they are reunited with their families.

Exceptional care for lost persons and safekeeping of belongings

The authority has given special attention to children, women, and lost individuals, particularly during peak times and periods of extreme crowding. These individuals are received in well-equipped and comfortable facilities, subject to strict and organized security procedures, to ensure their safety until they are contacted and officially handed over to their families. This measure significantly contributes to enhancing the sense of security and psychological well-being of pilgrims within the holiest of places.

Modern technology in service of the pilgrims

In an effort to improve traffic flow and reduce congestion in corridors and prayer areas, an advanced luggage storage service for pilgrims has been implemented. In addition, modern digital communication channels have been activated, with the authority providing access to service center locations via QR code scanning. This technology allows pilgrims to locate the nearest service center using their smartphones and reach it in seconds, saving time and effort.

Strategic dimensions and global impact of Hajj services

The impact of these advanced services extends far beyond the local level, encompassing broad regional and international dimensions. Locally, this system contributes to creating seasonal job opportunities and developing young national talent in the fields of crowd management and hospitality. Regionally and internationally, presenting a pioneering and innovative model for managing millions of pilgrims reflects the Kingdom's bright image and its exceptional ability to efficiently and effectively manage the world's largest gatherings. The success of these initiatives sends a reassuring message to millions of Muslims worldwide that their spiritual journey is surrounded by the highest standards of care and attention.

Supporting the goals of Vision 2030

The General Authority for the Care of the Two Holy Mosques has confirmed the complete readiness of these centers and their staff to operate at full capacity during the Hajj season. This comes in support of the goals of Saudi Vision 2030, which aims to enrich the experience of pilgrims and enhance the quality of services provided to them through advanced institutional models that ensure the safety and comfort of everyone at every step of their blessed journey.