The Grievance Bureau: 46,000 requests to contact the President digitally
In a move reflecting the success of digital transformation strategies in the Saudi Arabian justice sector, the Board of Grievances, represented by its Digital Judicial Services Office, revealed recent statistics highlighting the extent of direct interaction between leadership and beneficiaries. The Board announced that the total number of requests and communications received through its "Book an Appointment with the President of the Board of Grievances" and "Contact the President of the Board of Grievances" services has exceeded 46,586 since these services were fully digitized at the beginning of 2020.
Enhancing transparency and speed of completion
These figures underscore the Board of Grievances' commitment to an "open door" approach, but with a modern technological framework that keeps pace with the demands of the times. These digital services are a cornerstone of the administrative justice system, aiming to empower beneficiaries to easily and conveniently convey their voices, observations, and suggestions to the highest levels of the judicial institution, without the need for travel or traditional waiting times.
The messaging and meeting with the president services play a pivotal role in supporting decision-making, as they allow the leadership to directly access the obstacles that litigants may face, whether procedural or technical, which contributes to the immediate handling of problems and the development of work efficiency in digital judicial facilities, most notably the “Moeen” digital platform.
The context of digital transformation and Vision 2030
This achievement cannot be separated from the broader context of the Kingdom's Vision 2030, which places government digital transformation at the heart of its priorities. The Board of Grievances has undergone a transformative shift, moving from traditional paper-based transactions to a fully integrated digital judicial environment. As the independent judicial body responsible for adjudicating administrative disputes involving government entities, facilitating communication with the Board enhances the investment climate and government transparency in the Kingdom.
Regular meetings and improving judicial work
His Excellency Dr. Khalid bin Mohammed Al-Yousef, President of the Board of Grievances and Chairman of the Administrative Judiciary Council, is personally and continuously committed to activating these channels. This extends beyond digital reception to include direct meetings at the headquarters or during inspection tours of administrative courts throughout the Kingdom. These periodic meetings aim to achieve two main objectives: first, to reduce the effort and cost for beneficiaries, and second, to ensure that complaints and suggestions are received quickly and efficiently to guarantee swift justice.
In conclusion, these statistics show that digital services in the Board of Grievances are no longer just supplementary tools, but have become a lifeline that connects the beneficiary with the decision-maker, thus enhancing the Kingdom’s regional and international leadership in the field of digital administrative justice and the application of e-governance standards.
