Reasons for the lack of support in the Citizen's Account program and the correct way to inquire

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The Citizen Account Program is one of the most important social and economic pillars in the Kingdom of Saudi Arabia. It was launched to protect Saudi families from the direct and indirect effects of various economic reforms. In its ongoing commitment to transparency and communication with beneficiaries, the program recently clarified details regarding changes in the value of support allocated to families, and the reasons that may lead to a decrease in the amount due.

Reasons for the lack of support in the Citizen's Account

The program administrators confirmed via the "X" platform that the support amount is not fixed and is subject to periodic review based on beneficiary data. Three main factors have been identified that directly affect the amount deposited into beneficiaries' accounts:

Change in household income: Any increase in the total income of the head of household or dependents (such as annual bonuses, new jobs, or business returns) affects the calculation of the value of the support, as the program is based on the principle of inverse proportionality between income and support.
Ineligibility of dependents: If a dependent loses the eligibility requirements (such as exceeding the legal age without updating data, financial independence, or marriage), they are excluded from the account, which automatically leads to a reduction in the total value of support for the family.
Being outside the Kingdom: The system stipulates that a portion of the support will be deducted if the main beneficiary or one of the dependents is outside the Kingdom of Saudi Arabia for more than 90 days during the year, whether the days are continuous or intermittent.

How to inquire about support status and eligibility

To ensure beneficiaries have access to their financial details, the program provides convenient online inquiry channels. Beneficiaries can access the online portal and navigate to the "Financial Payments" section to determine the specific reason for any discrepancies. The program also offers an "estimated calculator" that allows citizens to enter their financial information and the number of family members to calculate the approximate amount due, thus helping to reconcile the deposited amount with official estimates.

Eligibility and entitlement requirements for the program

To ensure the continued disbursement of support, the program stressed the need to meet basic eligibility requirements, which include:

The beneficiary must be a Saudi citizen (with the exception of holders of mobility cards, the husband of a female citizen and her children, and the wife of a male citizen).
Permanent residence within the borders of the Kingdom, and the beneficiary not being in government shelters or prisons.
The data disclosed on the electronic portal is consistent with the official data held by the relevant authorities.

Historical context and importance of the program

It is worth noting that the Citizen Account Program was established in December 2017 as part of the Kingdom's Vision 2030, to serve as a protective shield for low- and middle-income families against price fluctuations, energy price adjustments, and the value-added tax. The program operates dynamically, periodically reviewing its criteria to ensure that support is directed to those most in need, thereby enhancing the efficiency of government spending and achieving social justice.