Solving the commercial registration problem in the Citizen Account 2025 and the steps for objection

Some beneficiaries of the Citizen's Account challenges related to their eligibility status, specifically receiving a message indicating ineligibility due to a commercial registration. The program has clarified the official steps for addressing this situation to ensure continued support payments to those entitled, reflecting its commitment to directing support to the most vulnerable groups according to precise and transparent criteria.

How to deal with the commercial registration in the Citizen Account

The Citizen Account Program confirmed through its official channels and FAQ guide that having a commercial registration does not automatically prevent support, but requires specific procedures depending on the status of the registration:

• If a business registration exists: The beneficiary (whether the head of household or a dependent) must disclose any income generated from this business activity. After disclosure, an appeal against eligibility status can be submitted, and the application will be reviewed and approved for inclusion in the next payment cycle.
• In case of cancellation of the commercial registration: If the beneficiary cancels the registration, he must file an objection to the eligibility result and attach proof of cancellation or wait for the data to be updated automatically, in order to complete the verification procedures and accept the application for the next session.

Program context and its economic and social importance

This audit comes within the framework of the vital role played by the Citizen Account Program since its launch in December 2017, as one of the pillars of economic transformation in the Kingdom of Saudi Arabia within Vision 2030. The program aims primarily to mitigate the direct and indirect effects of various economic reforms, such as correcting energy and water prices and implementing value-added tax, by directing government benefits to eligible groups directly and in cash.

The program relies on an advanced electronic link with relevant government agencies, such as the Ministry of Commerce and Human Resources, to ensure data accuracy and achieve social justice in distribution.

The meaning of the request status "Completely completed with no attachments"

In a related matter, many applicants are wondering about the meaning of the message "Completely submitted with no attachments." The program clarified that this is a positive status, meaning that the system has successfully completed and verified all required data automatically through electronic linking with official entities. Therefore, the applicant does not need to manually upload any additional supporting documents.

Steps to add additional income to ensure eligibility

To avoid eligibility issues in the future, the program emphasized the need to disclose all sources of income. New income can be added by following these steps:

• Log in to the Citizen Account application or portal and select "Beneficiary File".
• Go to the "General Data" tab.
• Click on the "Add a new source of income" option located at the bottom of the page.
• Identify the type and source of income.
• Write the monthly amount accurately (including allowances).
• Press the "Save" button to confirm the data.

How to update your mobile number in the system

Given the importance of communication and receiving deposit and verification messages, the program has provided an easy mechanism to update the mobile number through the following steps:

• Access the application and go to the "Settings" section.
• Select the "Change Mobile Number" icon.
• Enter the new number and receive the verification code to confirm the transaction was successful.