The Board of Grievances: Digital privileges for the elderly and people with disabilities
In a pioneering step reflecting the Kingdom of Saudi Arabia's commitment to providing swift justice for all, the Board of Grievances, through its digital platform "Mueen," announced the launch of a new package of digital benefits aimed at facilitating litigation procedures for the elderly and people with disabilities. This initiative underscores the commitment of judicial institutions to providing an inclusive legal environment that guarantees the independence of these groups and empowers them to pursue their cases with ease and convenience, without the need to physically visit court premises.
The historical development of digital transformation in the Board of Grievances
This achievement was not a sudden occurrence, but rather the culmination of a long journey of institutional development. the Board of Grievances a qualitative leap in its digital transformation, aligning with the objectives of Saudi Vision 2030, which emphasizes the importance of digitizing government services and facilitating citizen access to them. Historically, administrative litigation required extensive paperwork and in-person attendance. However, the launch of the "Mueen" electronic platform marked a turning point in the history of Saudi administrative justice, transforming the litigation process into a fully integrated digital environment. Today, the Board crowns this journey by offering services that cater to individual differences and special needs, reflecting the maturity of the Kingdom's judicial technological infrastructure.
Details of new digital services and tools
The Judicial Operations Management Center of the Court of Cassation clarified that the new privileges grant absolute priority in processing cases for senior citizens over the age of 65. These facilities include services tailored to beneficiaries and smart identification aids that appear as soon as age is disclosed and officially verified through the approved systems.
In addition, digital assistive tools have been made available through the online portal specifically designed for people with disabilities. These tools allow users to customize the screen interface, adjust colors to suit their visual impairment, and enlarge fonts to facilitate clear reading of regulations and legal documents.
Innovative facilities for the deaf and hard of hearing
In a significant humanitarian and technological initiative, the court announced the launch of the "Isharat" tool, specializing in simultaneous sign language interpretation. This tool aims to empower the deaf community to access all litigation services independently. An interactive option, "Is the party deaf?", has also been activated and appears during the filing of a lawsuit, ensuring that judicial departments are alerted early on to provide all necessary procedural and legal accommodations for this valued segment of society.
The expected impact of the Board of Grievances' decisions locally and regionally
These developmental steps implemented by the Board of Grievances significant strategic dimensions. Locally, these enhancements will contribute to raising beneficiary satisfaction rates, reducing the burden on the elderly, people with disabilities, and their families, and expediting case resolution. Regionally and internationally, these initiatives position the Saudi administrative judiciary among the world's leading judicial systems that integrate artificial intelligence with human rights.
It is worth noting that this innovative system drew its ideas from the outputs of the “Judicial Intelligence Hackathon” which was implemented last February, which confirms that investing in young minds and modern technologies directly contributes to achieving the goals of global leadership for administrative justice, and providing a model to be emulated in facilitating comprehensive digital justice.
