Board of Grievances 2025: Completion of 5.3 million digital judicial procedures
The Board of Grievances in the Kingdom of Saudi Arabia, represented by its Judicial Operations Management Center, announced a significant leap in judicial performance indicators during 2025, having completed more than 5.3 million judicial procedures. This achievement reflects the success of the strategic plans adopted by the Board to enhance the efficiency of the judicial system and its exceptional capacity to handle the increasing influx of cases and requests with utmost accuracy and record speed.
Details of the record figures are in the operational report
The 2025 annual operational report revealed a massive workload managed by the Judicial Operations Management Center with high digital efficiency, totaling 5,348,020 judicial procedures . These procedures encompassed all stages of litigation, from initial case registration and referral of requests between different judicial departments to the delivery of final judgments to litigants, thus ensuring the smooth and timely administration of justice.
General context and the digital transformation journey
These figures cannot be viewed in isolation from the broader context of the development of the judicial system in the Kingdom, which aligns with the objectives of Vision 2030. Over the past few years, the Board of Grievances has fully automated its procedures, leveraging a sophisticated digital infrastructure. This achievement is the culmination of years of work developing the "Moeen" digital platform and other systems that have transformed administrative justice from traditional paper-based transactions to a fully electronic and intelligent work environment, thus contributing to reducing litigation time and saving time and effort for beneficiaries.
Enhancing communication and the beneficiary experience
Regarding direct communication and transparency with the public, the report indicated that the center recorded 359,370 effective interactions with beneficiaries across various available digital channels and platforms. This figure underscores the Board of Grievances' commitment to activating communication channels to support the beneficiary experience, facilitate access to judicial services, and respond to inquiries, thereby enhancing public trust in the judicial system.
Strategic importance and expected impact
This achievement carries significant implications that extend beyond mere statistics; it serves as a strong indicator of the stability of the Kingdom's legislative and judicial environment. Domestically, expediting the resolution of administrative disputes contributes to upholding the principles of swift justice and safeguarding the rights of individuals and government entities. Economically and in terms of investment, the efficiency of the administrative judiciary and the speed with which cases are adjudicated are among the most important factors attracting both local and international investors. This provides a safe and stable business environment that guarantees rights and resolves disputes transparently, thereby enhancing the Kingdom's regional and international competitiveness.
Data-driven operating system
The Judicial Operations Management Center operates according to a methodology based on continuous data analysis and close monitoring of performance indicators, enabling proactive intervention to address any challenges that may arise in workflow. This methodology underscores that operational efficiency is not merely a temporary objective, but a fundamental pillar for ensuring the sustainability of justice and the quality of litigation within the Saudi administrative judiciary system for the future.
