A complete meaning without attachments in the Citizen Account and how to update data

The Citizen Account Program has provided an official explanation for the message that appears to some beneficiaries during the registration or application tracking process, stating that the application status is "Completely Completed with No Attachments." This clarification comes as part of the program's commitment to responding to citizens' inquiries and facilitating the technical procedures related to eligibility and entitlement.

The meaning of the application status “Completely completed with no attachments”

The Citizen Account program confirmed through its online portal and FAQ guide that the application status appearing as "Completely Completed, No Attachments" is a positive indicator. This means the beneficiary has successfully completed all required information on the portal. More importantly, the relevant departments within the program have verified the accuracy of this data through direct electronic links with relevant government agencies. Therefore, there is no need to upload any paper or additional supporting documents at this stage.

An overview of the Citizen Account Program and its objectives

The Citizen Account Program is a cornerstone of Saudi Arabia's economic transformation under Vision 2030. Launched in December 2017, the program aims to protect Saudi families from the direct and indirect impacts of various economic reforms, such as energy and water price adjustments and the implementation of value-added tax (VAT). The program works to redirect government support to reach those most in need, thereby enhancing the efficiency of government spending and ensuring a decent standard of living for citizens.

The program relies on advanced data processing technologies, which facilitates the registration and verification process without burdening the citizen with administrative burdens, which explains the cases of “application completion without attachments” as a result of the development in the government’s digital infrastructure.

Steps to add additional income to the Citizen Account

The program emphasized the need to disclose all sources of income to ensure continued support and maintain eligibility. The updated steps for adding additional income are as follows:

• Log in to the Citizen Account application or portal and select “Beneficiary File”.
• Go to the “General Data” tab.
• Click on the “Add a new source of income” option located at the bottom of the page.
• Determine the type of income source accurately.
• Fill in the financial data: (Source of income - Monthly amount including allowances).
• Press the “Save” button to approve the changes.

How to change your mobile number in the system

To ensure you receive alerts and verification messages, the program offers a service to update your mobile number in a few easy steps:

• Accessing the official Citizen Account application.
• Click on the “Settings” icon in the bottom menu.
• Select the “Change Mobile Number” service.
• Enter the new mobile number.
• Enter the verification code sent to the new number to confirm the transaction.

The Citizen Account Program continues to provide direct cash support to eligible beneficiaries, with periodic reviews of support controls to ensure social justice and meet the needs of the targeted groups.