Explanation of the Absher Improvement Service: Steps to file a complaint with the Civil Status Department electronically

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As part of the Kingdom of Saudi Arabia's ongoing efforts towards comprehensive digital transformation and achieving the goals of Vision 2030, the Ministry of Interior continues to develop its electronic services to facilitate the lives of citizens and residents. The "Absher" platform is at the forefront of these efforts, having launched a distinguished service called "Tahseen" (Improvement), which aims to enhance effective communication between beneficiaries and the Ministry of Interior's Civil Affairs Agency.

What is the "Improvement" service and how does it work?

The "Improvement" service is an official and direct channel enabling users to voice their concerns—whether complaints, observations, or development suggestions—to the Civil Status Departments in various regions and governorates of the Kingdom. This step reflects the Ministry's commitment to enhancing the quality of services provided and implementing the principle of transparency.

The "Absher" platform, through its official account, explained the necessary steps to benefit from this service, which are as follows:

Log in to your account on the Absher electronic platform.
Go to the "My Services" tab.
Select the "Civil Status" sector.
Click on the "Improvement" service icon.

The importance of the service in the context of digital transformation

This service is not merely about filing a complaint; it represents a crucial part of the Kingdom's comprehensive e-governance system. Instead of the hassle of visiting government offices and waiting in line, citizens can now contribute to improving government performance with the click of a button. This transformation directly saves time and effort, reduces congestion in government offices, and consequently enhances administrative efficiency and accelerates the pace of work.

Digital family registry services via Absher

In addition to the "Improvement" service, the Absher platform provides a comprehensive package of services related to the "Family Record," which can be completed entirely remotely without the need to visit branches. The list includes the following:

Issuance of Family Record: A service dedicated to newly married citizens to issue the document electronically for the first time.
Updating the family record: Allows beneficiaries to update record data, add newborns, or modify marital status.
Request for a replacement copy: If the original copy is lost, it can be reported and a replacement issue requested immediately.
Issuance of a replacement for a damaged document: This allows you to request a new document to replace the one that was damaged.

How to access family registry services:

Log in to the Absher platform.
Select "My Services".
Select "Civil Status".
Click on "Family Registry Services".

These services confirm the commitment of the "Absher" platform to providing a seamless and reliable user experience, serving millions across the Kingdom around the clock, thus enhancing the Kingdom's position as a leading country in the field of e-government.