More than 40 digital services for pilgrims in 7 languages at the Two Holy Mosques
In a qualitative step aimed at facilitating the performance of rituals and enriching the religious experience of visitors, the General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque has provided an integrated package of digital services for the guests of God, enabling them to access all informational and service needs with ease and convenience.
Digital transformation and keeping pace with the Kingdom's Vision 2030
This initiative comes within a continuous historical context of the Kingdom of Saudi Arabia's profound care for the Two Holy Mosques, which has witnessed a radical transformation in recent years from traditional services to smart solutions. This step is a practical implementation of the Kingdom's Vision 2030, which seeks to harness the latest technologies and artificial intelligence to serve those visiting the Grand Mosque in Mecca and the Prophet's Mosque in Medina. The focus is no longer solely on physical expansions, but extends to the digital infrastructure that ensures a seamless journey for pilgrims from arrival to departure.
Details and features of digital services for pilgrims
The Authority has made available more than 40 diverse services translated into seven major world languages: Arabic, English, Urdu, Chinese, Turkish, French, and Malay. These languages cover a wide segment of Muslims worldwide, reflecting the global reach of the Two Holy Mosques' message.
Users can access these services through user-friendly platforms such as WhatsApp or via the Haramain Chat on the electronic portal. The system features a precise classification that includes:
- Ritual services: To guide pilgrims in performing their rituals.
- Enrichment and cultural services: To enhance knowledge of the history and landmarks of the Two Holy Mosques.
- Health and community services: to ensure the safety and comfort of visitors.
- Special services: These cater to groups that require specific care.
The regional and international impact of breaking the language barrier
Providing digital services to pilgrims in such a multilingual format is of paramount importance both regionally and internationally. By removing the language barrier, the Authority ensures that every visitor, regardless of nationality, receives accurate and reliable information, thus reducing congestion caused by traditional inquiries and contributing to better crowd management. The "Inquiries" service also allows for direct and immediate communication with a dedicated customer service team that speaks these languages, enhancing pilgrims' sense of security and reflecting the Kingdom's bright and progressive image in serving Islam and Muslims.
Furthermore, the system allows for the submission and tracking of reports until final processing, which emphasizes the principle of transparency and the commitment to continuous improvement based on real feedback from the field.
